Feedback

From consumer driven insight to conversion

Launch customised surveys to select customer segments

Collect product reviews and ratings on purchased items

Capture, moderate and publish user-generated content from product reviews and surveys to your website

Automated invitation, reminders and answers to positive and negative feedback

Collect and evaluate your website’s Net Promoter Score, enrich your CRM and access detailed reports

Provide and manage incentives and rewards for participating customers

Define your questionnaire and the target audience

Select incentives and rewards

Automatic personalised invitations and reminders are sent

Receive, analyse and download survey results

React automatically to customer feedback or forward cases to your customer service

Update and improve your CRM database

Moderate reviews and deploy user-generated content to your site

Engages with your active customer base

Creates user generated content

Promotes long-lasting, loyal customer relationships

Decreases order cancellations

Provides valuable insights about your customers

Gives an impulse to new actions eg purchase

Get your customers’ feedback today!